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Terms of Service

Last updated: October 25, 2025

Agreement to Terms

By accessing and using CK Leads Platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

Description of Service

CK Leads Platform provides lead management and customer relationship management (CRM) services for real estate professionals, including:

  • Lead capture and organization from multiple sources (MLS, Zillow, Celebrity Agent, etc.)
  • Automated communication workflows (email, SMS, voicemail)
  • Contact management and enrichment
  • Integration with third-party services
  • AI-powered content generation
  • Task and sequence management

User Accounts

Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You must immediately notify us of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to comply with these security obligations.

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or any other reason at our sole discretion.

Acceptable Use

You agree NOT to use the service to:

  • Violate any laws or regulations
  • Send spam, unsolicited emails, or violate CAN-SPAM Act regulations
  • Harass, abuse, or harm others
  • Transmit viruses, malware, or harmful code
  • Interfere with the service or servers
  • Access another user's account without permission
  • Use the service for any illegal purpose
  • Scrape or copy content without authorization
  • Resell or redistribute the service

Data and Privacy

Your Data

You retain all rights to the data you upload, create, or manage within the platform. You are responsible for ensuring you have the right to use and process all contact and lead information you add to the system.

Data Processing

We process your data according to our Privacy Policy. You consent to data processing as described in the Privacy Policy.

Compliance

You are responsible for compliance with all applicable data protection laws, including GDPR, CCPA, CAN-SPAM, and TCPA when using our communication features.

Third-Party Services

Our platform integrates with various third-party services. You acknowledge that:

  • Use of these services is subject to their respective terms of service
  • We are not responsible for the availability or functionality of third-party services
  • Additional fees may apply for certain third-party services
  • You must comply with all third-party service terms and usage policies

Payment and Billing

Fees

You agree to pay all fees associated with your account and any third-party service usage. Fees are subject to change with notice.

Billing

Billing occurs according to your subscription plan. You authorize us to charge your payment method for all applicable fees.

Refunds

Refunds are provided at our sole discretion. No refunds will be issued for partial months or unused services.

Intellectual Property

The service, including all content, features, and functionality, is owned by us and is protected by copyright, trademark, and other intellectual property laws. You may not:

  • Modify, copy, or create derivative works
  • Reverse engineer or decompile the software
  • Remove or alter any proprietary notices
  • Use our trademarks without permission

Disclaimers

Service Availability

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

AI-Generated Content

AI-generated content is provided for convenience only. You are responsible for reviewing, editing, and approving all content before use. We are not liable for any issues arising from AI-generated content.

Third-Party Data

We are not responsible for the accuracy, completeness, or reliability of data from third-party sources (MLS, Zillow, Attom, Tracerfy, etc.).

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Service interruptions or technical failures
  • Actions of third-party service providers
  • Unauthorized access to or use of your data

Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the service, violation of these terms, or violation of any rights of third parties.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the new terms.

Termination

Either party may terminate this agreement at any time:

  • You may cancel your account through your account settings
  • We may terminate for violation of these terms
  • Upon termination, your access will cease and data may be deleted
  • You are responsible for exporting your data before termination

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and CK Leads Platform regarding the use of the service.